DSF Advogados proposes a work to protect the company, guaranteeing it the best means for a secure relationship between suppliers and consumers.
Our preventive work in relation to issues of supplier and consumer law aims to protect the company, guaranteeing it the best means for a secure relationship between suppliers and consumers, avoiding the action of regulatory bodies.
Nowadays, with the social networks, the SAC and the New Consumer 4.0, the relationship between company-consumer becomes increasingly complex, demanding a preventive and continuous legal work of support to the company to allow it to develop its economic activity of properly and smoothly. Especially, always keeping within the rules of regulatory bodies, such as: Inmetro, Conmetro , Anvisa, MAPA, among others.
The area of supplier and consumer law is subject to constant updating, also in the proposal to train teams to carry out work that is functional to the business in every way.
The main services offered by DSF Advogados in this area are listed below:
Training for agents and employees who directly serve the consumer, through customer service or after-sales, customized according to the customer's needs, in addition to training involving the CDC and Legislation from regulatory bodies, such as Inmetro, MA
Analysis and Preparation of Opinions on Labels and Packaging, with assistance in verifying them before accompanying the products in the commercialization, and assistance in the answers when there is an assessment on the products by Organs regulatory bodie
Filing/follow-up of Legal Actions in the Consumer area, both individuals and legal entities, involving defects and defects in products and services, as well as cases involving crimes in consumer relations.
Filing of legal action against regulatory and supervisory bodies.
Preparation and analysis of certificates and warranty manuals.
Elaboration of responses to consumers, with full assistance to the After-Sales.
Drafting and analysis of contracts for goods and services.
Elaboration of all necessary policies for E-Commerce, as well as the complete description of the items to be marketed, based on the CDC and the General Data Protection Law.
Guidance, consultancy and advice for companies that supply products and services.
